Salesforce to accelerate VHPL’s digitisation drive

Hyderabad: Salesforce, Agentic AI CRM, has announced a collaboration with Vivekananda Hospital Pvt. Ltd. (VHPL) one of West Bengal’s leading healthcare providers, to transform patient engagement through a connected, AI-powered platform.

As patient expectations evolve, healthcare providers need technology that connects every interaction across the care journey — from the first community outreach programme or enquiry to ongoing engagement with the hospital. VHPL is addressing this need by bringing together patient and doctor information, field operations, outreach and AI on a single platform, creating a unified digital foundation designed to support more timely, personalised and consistent patient experiences.