Microsoft resolves outage in 36 hours

New Delhi: has finally resolved its global outage after more than 36 hours of disruption, restoring access to Outlook, Teams, Copilot and other Microsoft 365 services. The company said early on Saturday, November 14, that efforts to address the underlying technical problem had been completed, bringing relief to millions of users who had struggled to access workplace tools, emails and other services. Notably, the disruption affected more than 70 countries, hitting businesses, government institutions and individual users. 

Microsoft said customers using Outlook, Teams and Copilot should no longer be affected, although the company continues to monitor its infrastructure and email backlogs. It has also apologised for the disruption and promised a detailed post-incident report explaining what went wrong.

The outage began on Thursday, when users started reporting problems accessing Exchange Online mailboxes.

The disruption soon spread to several Microsoft 365 services, including Outlook, Teams, Copilot, SharePoint, Planner, To Do and other workplace applications.

While Teams continued to support core messaging and online meetings largely normally, features relying on Exchange Online, including calendars and meeting scheduling, were affected. Copilot users also faced difficulties loading chats and accessing work-related information such as emails, calendars and files.